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Download the official troubleshooter tool ( wushowhide.diagcab ) provided by Microsoft. Run the application and click Next . Select Hide updates .
Optinal Update (Alps Electric, HIDClass, v1.0.0.13) not installing.
Some users have reported that certain versions of the Alps HIDClass driver can cause reboot loops or installation failures during automated deployments.
| Issue | Likely Cause | Solution (2026) | |-------|--------------|----------------| | Touchpad not detected | BIOS set to PS/2 instead of I2C | Enter BIOS → Advanced → Internal Pointing Device → I2C/HID mode | | Jittery cursor / erratic movement | Wrong driver (generic Microsoft HID) | Force install Precision Touchpad driver via .inf from OEM support | | Two-finger scroll not working | Gesture mapping lost | Check regedit : HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\PrecisionTouchPad\ | | Device shows "HID-compliant mouse" only | Windows falling back to legacy mouse driver | Uninstall device, scan for hardware changes, then manually update driver to "I2C HID Device" | | No gestures in Windows 11 | Touchpad not in Precision mode | Use Get-PnpDevice -PresentOnly | Where-Object $_.FriendlyName -like "*ALPS*" in PowerShell. If "Class" is "Mouse", not Precision. | alps electric hidclass 10013 updated
The "HIDClass" in the name refers to the class, a Microsoft standard for drivers that manage input peripherals like keyboards, mice, and, most importantly for this context, touchpads. The "10013" portion is a version number, specifically version 1.0.0.13 , dated April 6, 2017. It is classified as an optional driver update and is typically delivered through Windows Update.
The device shows a yellow exclamation mark, often accompanied by Code 10 (Device cannot start) or Code 43 (Device reported problems). Step-by-Step Solutions to Fix Alps HIDClass 10013 Errors
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Which you run (Windows 10 or Windows 11).
Alps Electric HIDClass version 1.0.0.13 is a device driver update released by Alps Alpine
Alps Electric HIDClass 1.0.0.13 Updated: Understanding the Driver and Solving Installation Issues Optinal Update (Alps Electric, HIDClass, v1
While the update is often listed as "Optional," there are different schools of thought on whether you should install it:
4. Prevent Windows from Automatically Overwriting the Driver