Before the audio track begins playing, use your 30-second preparation window to analyze the blanks.
Complete the notes with the details of the truck hire:
"A1 Truck Hire, how can I help?" Customer: "Hi, I need to book a truck for a move. I've got a lot of heavy machinery, so I think I need the largest one you have." Representative: "Okay, that would be the Heavy Hauler. And for how long?" Customer: "Just from Monday morning until Tuesday afternoon." Representative: "Got it. That’s a two-day hire. Regarding insurance, we have a standard policy. However, for the heavy trucks, the excess is higher than usual. You’d be liable for the first $2,000 if there’s damage." Customer: "That sounds steep, but okay. Where do I pick it up?" Representative: "Our main depot is on the corner of 4th Avenue. It’s the building right next to the cinema complex."
When you search for a keyword like this, you are likely tackling a Section 1 of the IELTS Listening test—the easiest, most routine section. Section 1 always features a two-person conversation in an everyday social context.
My work phone is 94635550 . But please try not to call me too often there. My boss hates personal calls.
Check your spelling and grammar. “A1 Moving” must be written exactly if the form requires the company name.
Use the time before the audio starts to highlight keywords like "price," "pick up," and "insurance" to predict what information is missing.
Excellent. Lastly, how will you be paying the deposit today? We accept cash, debit cards, or credit cards. Customer: I’ll pay by (8) credit card, please.
A) To move house locally B) To move furniture to a storage unit C) To transport goods interstate D) To deliver items to a customer
Will you be returning the vehicle back to this depot, or dropping it off at another location?
Below is a typical set of questions a student might face for this transcript, along with the predicted answers and the logic behind them.