When creating a new account or logging in from an unrecognized device, a security verification code is sent to your registered email.
To make the most of your verified Keeper app and maintain high security, follow these best practices:
Go to your phone's system settings, find the Keeper DVR app, and change battery optimization to "Unrestricted." Ensure background data usage is permitted. Failed Playback Loading
| Issue | Symptom | Solution | | :--- | :--- | :--- | | | "Device ID not found" | Keeper uses multiple servers (e.g., vs-sz2.net). Ensure the app’s server region matches your DVR’s firmware update. | | Double NAT | Works on Wi-Fi, fails on cellular | Your ISP is using CGNAT. Request a public IP from your ISP or use a VPN tunnel back to your home. | | Admin Password Change | "Authentication Error" | You changed the DVR password but forgot to update it in the app. Delete the device and re-add it. | | Firmware Mismatch | App crashes on verification | An old DVR firmware cannot talk to a new app version. Update the DVR via USB or contact Keeper support. | | Mac Address Filtering | No response from DVR | Your router’s MAC filter is blocking the DVR. Add the DVR’s MAC address to the allow list. |
Click or Save to lock in the configuration. Troubleshooting Common Connection Failures
[Camera Feed] ──> [Keeper DVR (AES-256)] ──> [SSL/TLS Tunnel] ──> [Verified Mobile App] End-to-End Encryption
: Keep the app updated to patch security vulnerabilities instantly. Step-by-Step Initial Setup Guide
Navigate to the DVR’s main menu using a monitor and mouse. Select .
Key features