If nothing works, test with a different user account on the remote PC. If that succeeds, your original account’s profile or permissions are likely corrupted.

Error Code is an authentication handshake failure.

This combination of codes strongly suggests that the issue is related to the security handshake between the client and the server. This handshake is responsible for authenticating the user and encrypting the session. When it fails, you will see this error, regardless of whether the network connection itself is technically "working" (like passing a ping test).

Then restart the service or reboot the remote PC.

Let me break down what this means and the most effective solutions.

Run a continuous ping ( ping -t ) from your local machine to the target server to check for packet loss.

: Enable Require use of specific security layer and select RDP . Fixed: Remote Desktop 0x904 Error [2 Solutions] - AnyViewer

Now, let's move from theory to action. Follow this step-by-step flowchart, starting with the simplest checks and moving to more advanced fixes. This structured approach ensures you don't waste time on complex solutions before ruling out the basics.

Department of Medicine