Ensure your phone’s time is set to "Automatic." If the time is off by even a minute, the Secure Key codes will not work.
: You may be prompted to enter the serial number located on the back of your new device. Verification
Here’s a short, clear guide to (physical or digital) for a better, smoother experience:
Your HSBC Secure Key is the guardian of your financial life. Treat the activation process with patience and precision, and it will serve you flawlessly for years to come.
Choose a unique 6-digit PIN. Do not use sequential numbers (like 123456) or your birthday.
While physical plastic tokens are still available, the built into the HSBC HK Mobile Banking app offers a superior banking experience. Instant Generation: No waiting for codes via SMS.
Follow the on-screen instructions to hold down the green button on your physical device to generate an initialization code.
The keyword “activate new secure key better” implies you want the best experience. Let’s compare.
If you prefer using a physical device or require one for specific accessibility needs, follow these steps to activate a replacement:
