Once logged in, go to the top menu and select .
Enter your 21-digit into the field and click Next .
This typically occurs if the virtual machine does not have internet access to validate its license with the FortiGuard network, or if the hardware resource allocations do not match the license. Resolution:
Registering the FortiGate VM and downloading the license file
If your FortiGate VM shows a "License Invalid" warning or locks you out of the GUI, it is usually caused by one of three common issues: 1. Lack of Internet Connectivity Fortigate Vm License Download
You purchase a license for a specific sizing tier based on the number of virtual CPUs (vCPUs) the firewall can utilize (e.g., FortiGate-VM01v supports 1 vCPU, VM02v supports 2 vCPUs, up to VM64v or unlimited allocations).
Enter the from your purchase PDF into the text field.
Once registration is complete, navigate to . Click on your newly registered FortiGate VM serial number. Locate the License File Download link.
Activating virtual firewalls can sometimes result in validation errors. Below are the most common issues and how to fix them. "VM License is Invalid" or "Evaluation License Expired" Once logged in, go to the top menu and select
Now, head over to your FortiGate VM’s management interface (GUI).
Open your web browser and navigate to the Fortinet Customer Service & Support Portal.
Confirm the action when prompted. The VM will automatically reboot.
On the main dashboard, click the button (or navigate to Asset Management > Register Product ). Resolution: Registering the FortiGate VM and downloading the
Ensure the FortiGate can resolve hostnames and reach the internet. From the CLI, run: execute ping update.fortiguard.net Use code with caution. Check the license status details using the CLI command: get system status Use code with caution. Issue 2: Cannot Find the Download Link on FortiCloud
: It can take up to 30 minutes for Fortinet's registration servers to synchronize. If the license shows as "invalid" immediately after upload, wait and try again later. 2. Activating the Permanent Evaluation License
Click . The VM will automatically reboot to validate and apply the license. Method B: Via the Command Line Interface (CLI)
Choose your platform (e.g., ).