Complete a to ensure audio and video are working. Present a Student ID for verification. Perform an Environment Check of your workspace.

Ingresa a la plataforma mediante tu navegador habitual (Chrome o Firefox). Dentro del curso correspondiente, localiza el examen que requiere LockDown Browser.

Students at UPAEP must use this platform for major exams, including departmental tests in the health sciences division. Understanding how to download, install, and use this tool correctly will help you complete your assessments without any technical problems. What is Respondus LockDown Browser?

Configure in the LMS

Respondus LockDown Browser is a customized web browser designed specifically to provide a highly secure testing environment. When an exam is configured to require this software, students cannot take the test using standard browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge. Key Security Features Estudiantes - UPAEP

When a UPAEP student uses Respondus Lockdown Browser to take a proctored exam, the system fundamentally alters the computer’s behavior:

The browser creates a controlled testing environment through the following restrictions:

| Goal | Description | |------|-------------| | | Prevent copy-paste, search engines, and unauthorized apps. | | Standardization | Ensure all students face the same controlled environment. | | Remote proctoring scalability | Reduce need for live human proctors in online courses. | | High-stakes exam security | Midterms, finals, and licensure-prep exams. |

| Problema | Posible causa | Solución | | :--- | :--- | :--- | | | Diálogos de otras aplicaciones en segundo plano | Fuerza el cierre y vuelve a abrir LockDown Browser. | | "Error sending exam start notification" | Problemas de conexión o cortafuegos | Desactiva temporalmente el antivirus o firewall. | | "No servers found for the institution" | Configuración de red bloqueando el acceso | Conéctate a la red institucional de la UPAEP o contacta a EATI. | | Error "Bad Image" 0xc0000020 | Archivos dañados durante la instalación | Desinstala y vuelve a instalar LockDown Browser desde el enlace oficial. | | No puedes iniciar el examen | Password no aceptado o código de acceso | Asegúrate de que no haya códigos adicionales; los exámenes con LockDown Browser a veces los requieren. | | El botón "Start Quiz" no aparece | Configuración incorrecta del examen | Contacta inmediatamente a tu profesor. | | El examen se autoevaluó antes de terminar | Se alcanzó el límite de tiempo o error del sistema | Notifica a tu profesor con una captura de pantalla como comprobante. |