Step 2: Contact the Service Provider DirectlyIf your balance is fine but calls aren't coming through, you must speak with the phone company’s customer service. GTL/ConnectNetwork: 1-877-650-4249 Securus Technologies: 1-800-844-6591
Verify that the credit or debit card on file for auto-renewal has not expired.
If you have set up a direct billing arrangement with the phone provider and your bill becomes past due, the provider may block calls to your number. Some phone carriers also block calls if you have exceeded a certain billing limit on collect calls.
Do you know which (like Securus or GTL) the facility uses, or are you still trying to identify the company ?
Receiving a phone call from an incarcerated loved one is a vital lifeline. When those calls suddenly stop or get blocked, it can cause immediate stress and anxiety. Prison phone systems operate under strict security protocols managed by third-party telecom corporations, meaning blocks can happen automatically for a variety of technical, financial, or administrative reasons. how to unblock a prison call
To unblock a prison call, you must first determine if the block is on your device, with your service provider, or managed by the correctional facility's phone vendor
Texas offender telephone friends and family - Frequently Asked Questions
This is the most common technical trigger. If your phone clicks because you receive another call, or if you attempt to merge someone else into the line, the prison system flags this as a security breach (3-way calling) and terminates or blocks the line. Administrative and Security Blocks
Unblocking a prison call typically requires checking three different "block" points: your , your mobile carrier’s spam filters , or the prison's third-party phone service provider . 1. Check Your Smartphone Settings Step 2: Contact the Service Provider DirectlyIf your
Prison calls are subject to strict regulations and monitoring to ensure the safety and security of both the inmates and the recipients. Telephone systems in correctional facilities are designed to prevent unauthorized communication, harassment, and other potential security threats. As a result, some calls may be blocked or restricted due to:
Depending on why your number was blocked, you may need to take additional steps:
Contact the prison or correctional facility to confirm the inmate's phone account status. You can:
If you use a prepaid collect account and the funds run dry, the system will instantly block incoming calls. Some phone carriers also block calls if you
Prisons use third-party companies to manage calls. If your number is blocked at the system level (often due to billing issues or security flags), you must contact the specific provider: GTL (Global Tel Link): Call their customer service at 800-483-8314 to resolve billing or block issues. Securus Technologies: Log in to your Securus Online Account under "Manage Prepaid Account" to toggle blocks, or call 972-734-1111 ICSolutions:
Disable call waiting in your smartphone's settings or dial *70 (depending on your carrier) before receiving a call to prevent incoming notifications from triggering a three-way call block.
How to Unblock a Prison Call: A Complete Guide to Restoring Contact